Refund policy

Last updated: October 22, 2026

We want you to love your MOTUS gear. If something isn't right, here's how returns and exchanges work.

30-day returns

You have 30 days from the date your order is delivered to request a return or exchange. To be eligible, items must be:

  • Unworn, unwashed, and free of odors, pet hair, or damage
  • In original condition with all tags attached
  • Returned with proof of purchase (your order number)

Items that don't meet these conditions will be sent back to you and won't be refunded.

How to start a return or exchange

  1. Email knock@entermotus.com with your order number, the item(s) you're returning, and whether you'd like a refund or an exchange.
  2. We'll reply within 2 business days with return instructions and, for US orders, a prepaid return label.
  3. Pack the item(s) securely and ship within 7 days of receiving your label.

Returns sent without an approved request may not be accepted.

Return address

All returns must be sent to the address below, using the label we provide (US) or a tracked service (international). Please don't send returns to any other MOTUS address.

MOTUS Returns
1019 C Ave
Coronado, CA 92118
United States

Return shipping

  • US refunds: We'll send a prepaid label. A $7 return shipping fee is deducted from your refund.
  • US exchanges: Free. We cover the return label for your first size or color exchange on each order.
  • International returns: You're responsible for return shipping. Please use a tracked service. We can't refund packages lost on the way back to us.
  • Our mistake: If we sent the wrong item or it arrived damaged or defective, we cover all shipping.

Exchanges

Need a different size or color? Request an exchange using the steps above. Once your return is received and inspected, we'll ship the replacement at no extra shipping cost, subject to availability. If the item you want is sold out, we'll issue a refund instead.

Final sale items

The following can't be returned or exchanged:

  • Items marked final sale, or purchased on sale or with a discount code of 30% or more
  • Vinyl decals that have been removed from their backing
  • Gift cards
  • Limited-edition or collaboration items marked as final sale on the product page

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and photos. We'll send a replacement or issue a full refund, including original shipping.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take an additional 5–10 business days to post it.

  • Original shipping charges are non-refundable unless the return is due to our error.
  • For international orders, duties, taxes, and customs fees are non-refundable.

If it's been more than 15 business days since we confirmed your refund and you still don't see it, check with your bank first, then contact us at knock@entermotus.com.

Questions

Reach us anytime at knock@entermotus.com.