Shipping policy

Last updated: October 21, 2026

Processing time

Orders are packed and shipped from San Diego, California within 1–3 business days (Monday–Friday, excluding US holidays). Orders placed after 12 pm PT or on weekends begin processing the next business day. During launches and limited drops, processing may take up to 5 business days.

Priority orders ship within 1 business day.

You'll receive a confirmation email with tracking as soon as your order ships.

US shipping

Free standard shipping on US orders of $99 or more.

Under $99, standard shipping is calculated by order weight and shown at checkout:

  • Up to 2.5 oz (e.g., decals): $3
  • 2.5 oz – 8 oz (e.g., 1 tee or hat): $6
  • 8 oz – 1 lb (e.g., hoodie, or tee + hat): $8
  • 1 – 2 lb: $11
  • Over 2 lb: $14

Standard orders arrive 3–5 business days after shipping.

Priority shipping: $14 flat. Ships within 1 business day and arrives 2–3 business days after shipping.

We ship with USPS and deliver to all 50 states, APO/FPO/DPO addresses, and PO boxes. Delivery times are carrier estimates and are not guaranteed.

International shipping

We currently ship to Canada, the United Kingdom, Australia, Japan, and South Korea. International shipping is calculated by order weight and shown at checkout. Estimated delivery is 7–14 business days to Canada and 7–21 business days to other countries after your order ships.

Duties and taxes: International orders may be subject to import duties, taxes, and customs fees charged by your country. These are not included in your order total and are the customer's responsibility, usually collected by the carrier at delivery. Customs delays are outside our control.

If an international package is refused or unclaimed and returned to us, we'll refund the order minus the original shipping cost and the return shipping cost.

Address accuracy

Please double-check your shipping address at checkout. If you need to change it, email knock@entermotus.com within 12 hours of placing your order. We can't change an address once an order has shipped, and we aren't responsible for orders delivered to an incorrect address provided at checkout.

Lost, stolen, or delayed packages

  • Delayed: If your tracking hasn't updated in 7 business days (US) or 15 business days (international), contact us and we'll open a trace with the carrier.
  • Marked delivered but not received: Check with neighbors, your building's mailroom, and around your delivery location, and wait 48 hours, as packages are sometimes scanned early. If it still hasn't arrived, contact us and we'll help you file a claim with USPS.
  • Once a package is marked delivered by the carrier, MOTUS is not responsible for lost or stolen packages, but we'll always do our best to help.

Questions

Email knock@entermotus.com with your order number and we'll get back to you within 2 business days.